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KBCI - THE CLIENT

KBCI are part of the KBC Group, one of Europe’s most recognisable financial institutions. The company have been providing banking services in Ireland for 40 years with over 1000 employees across Ireland.

Watch an interview with Catherine Whelan on our recent project below

"The end user acceptance is very high, with excellent feedback"

Catherine Whelan, KBCI

THE CHALLENGE

The challenge for KBC was to put a new focus on becoming a customer-centric challenger bank with a digital first approach, supported by key nationwide customer hubs and straightforward products and services. KBC were truly embracing a new era of banking services and needed its employees to fully embrace this transformation.

As a regulated firm, consistency across compliance training was a big priority for KBC. All employees were required to be knowledgeable, be up-to-speed with information and understand their roles and responsibilities. Providing high-quality and engaging compliance training rapidly, that could be tracked, was a challenge for KBC 

"I recommend Logicearth because of the expertise they bring to the table. That kind of expertise we didn't have."

Catherine Whelan, KBCI

THE STRATEGY

Logicearth helped transform KBC's staff development opportunities and adopt more modern methods of learning for its staff in several key areas. Delivering consistent compliance messaging across the organisation was crucial to the success of the project.  

"There was nothing that we asked them to do that they didn't do very rapidly - even when things changed along the way."

Catherine Whelan, KBCI

THE RESULTS

1,000+ staff supported, with 1000s of hours of learning completed.

Accessible compliance training and new processes means easier reporting to the Regulator.

A reduction in time-to-competence via clearly defined career paths.