How Learning Experience Platforms can transform user engagement
Why the need for Learning Experience Platfoms?
Josh Bersin, recently coined the phrase “Learning Experience Platform” or LXP for short.
Josh determined: “the LXP market exists because the paradigm of the Learning Management System (LMS) is out of date. People no longer search course catalogs for “courses” the way the used to, and we need a way to train and learn ‘in the flow of work’.”
This is quite a simplistic reason for the new-found demand for a new era of digital learning tools, methods and content. Certainly, the LMS over 40+ years has been successful within the contained limits of its 4 closed walls and SCORM, but the world moved on and the possibilities of digital learning are now almost limitless in comparison.
3 major drivers have significantly influenced this change:
- Users are marching with their feet. The command and control philosophy of L&D, facilitated by an LMS infrastructure and content that has scant regard for user experience and the facilitation of self-directed learning, will no longer be tolerated. Millennials will drive a refusal to participate and the rest of us will benefit. Bring on “les gillets jaune” of learning!
- The advent of xAPI, which has taken its time to infiltrate the industry did at least get the discussion started. Why had digital transformation bypassed learning technologies for so long? Learning isn’t confined to the 4 walls of an LMS and xAPI gave us hope for unrestricted creativity. The new generation of LXP’s is a sign that we are eventually catching up (irrespective of whether they use xAPI at their core).
- The LMS never gave any sense of impact on knowledge acquisition or retention. Boxes were ticked, training records were a plenty but huge investments gave surprisingly little evidence of any return on investment. The LXP will enable a new era of ‘data-driven learning design’ that will allow L&D to devolve new self-directed learning services and to see in plain sight, the impact those services are having.
" Training and development is the most coveted job benefit for younger team members. But on their terms! "
Key Features of a Learning Experience Platform (LXP)
LXP systems have a set of key features:
- They present high impact, easy to consume digital learning content in consumer grade interface, with recommendations, panels, mobile interfaces, and AI-driven recommendations,
- They accommodate any form of content curation, including articles, podcasts, blogs, micro-learning, videos, and courses,
- The LXP combines automated and manual design of learning paths or learning tracks that together provide efficiencies that scale to an organization’s needs with logical learning outcomes.
- They are social, and include social profiles which connect content to people and facilitate connection, networking and collaboration amongst learners
- Insightful data analytics provide the capability to monitor performance improvement indicators, reports on activity and utilization of content, reports on program value, system engagement, and team data such as competencies, skills, and expertise summaries from the individual to the organizational level.
- They make it straightforward to publish your own content as an individual, or team and encourage the scaling of learning.
- They are mobile, fun to use, fast and easy to traverse and have great search and embedded learning features.
Key benefits of deploying a Learning Experience Platforms
- LXPs can make learning self-service, accessible, mobile and easy
- The dynamic update of content saves time and resources
- Allows employees to own and take responsibly for their own learning and development
- Fully analyse system value and deliver impactful reporting linking learning to specific business objectives, tie learning activity to business goals, and show the impact delivered to the business.
- Retain talent by offering them valuable personal growth and learning opportunities.
- Facilitate peer to peer knowledge sharing and retention of tacit knowledge within the organisation
A demonstrated investment in employee growth and development will improve the employee retention.
Where does the Learning Management Systems (LMS) go now?
Learning Management Systems continue to deliver the functionality that they were designed to provide: training record management, structured learning paths, access to mandatory training.
There is a disconnect between this stagnant functionality and the new possibilities emerging with learning experience platforms.
Overtime we expect LXPs and LMSs to morph into one system. For now, LXPs can be used as standalone systems or integrated into existing LMSs. It is testament to their flexible adaptive boundaryless nature that this is possible.
How can you improve the learning experience of learners within your organisation?
Provide them with a personalised, intuitive, in-workflow learning platform that contains relevant content. Empower them to learn and grow. Invest in their experience as you would for you clients.
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