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CAPITA ITES improves staff engagement through state-of-the-art IT skills training


Capita has around 4500 employees providing IT and communication products and services to both public and private enterprises across the UK.

Business challenge

The pace of technological change presents a constant challenge for organisations like Capita as they seek to keep workforce skills up-to-date. Specialist IT training is costly and takes time, and this poses logistical and scheduling problems.

Are you facing this challenge?

Talk to us today about how we can help.

How Logicearth helped

Logicearth helped Capita rethink how it trains and supports its staff, offering it the flexibility of modern training methods, digital learning content and new learning technologies. We designed a digital learning platform and curated an online catalogue of IT skills content mapped to Capita’s core job roles and competencies and linked to IT certification pathways. This made it easy for staff to find exactly what they needed.

We also helped Capita to refocus its classroom training on developing skills in new technologies, making it much easier to organise and support a reduced number of staff who need this type of training. And due to our open and flexible licensing model, Capita could minimise its upfront spend by committing initially to a realistic amount of licences (30%), a number which can be increased as and when Capita requires additional licences.

Products and Services provided

learningCloud - LMS with learningSocial

Mobile app to view content off-line, on the move

Pre-mapped Skillsoft online catalogue - selected IT, Business and Desktop skills content for all Capita job roles

Self-service learning - staff search each catalogue for required training and request enrolment, and a Capita administrator confirms access

LMS rollout, staff engagement and communications strategy

Highlights and key metrics

5-year partnership supporting Capita ITES through merger and acquisition

6500+ active users

12,000+ learning activities

4,500+ interactive courses

 Improved the pass rate of Capita’s ITIL certification programme

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Darren Rooney

About Darren Rooney

I am a self-confessed design geek, passionate about art, film, technology and gaming; and away from the iMac, football. When I design I aim to create innovative experiences that users love.